New Delhi, August 19, 2026 (Yes Punjab News)
IndiGo, India’s largest domestic airline, faced a technical glitch on Wednesday that disrupted access to its online reservation platform, leaving several customers unable to book tickets or complete web check-in.
The airline acknowledged the issue in a post on X, saying it was experiencing intermittent problems with its core reservation platform. IndiGo said its teams were working with a partner on priority to restore the affected services, but did not specify the cause of the technical problem.
Several passengers reported difficulties while attempting to book flights through the airline’s website. Some users said the platform displayed a “no data available” message when they searched for flights.
IndiGo advised passengers requiring immediate travel assistance to contact its Contact Centre. Those travelling at a later date were asked to try accessing the airline’s website or mobile application again after some time. The airline apologised for the inconvenience and thanked customers for their patience.
The technical disruption comes as IndiGo is already facing scrutiny from the Competition Commission of India (CCI) over widespread flight cancellations and operational disruptions in December, which caused significant disruption at airports across the country.
The CCI is examining allegations that the airline may have abused its dominant position in the civil aviation market to create an artificial scarcity of seats and increase ticket prices during the disruption. IndiGo has submitted a settlement commitment plan in the matter, and the CCI is yet to take a final decision following a public consultation.
The December disruption resulted in last-minute cancellations and passengers being forced to book alternative flights at significantly higher fares. The government subsequently directed IndiGo to refund excess charges incurred by passengers during the crisis.
As part of its proposed settlement measures, IndiGo has also suggested establishing a dedicated crisis management group to deal with large-scale operational disruptions.
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