New Delhi, September 24, 2026 (Yes Punjab News)
The Delhi Police’s Intelligence Fusion & Strategic Operations (IFSO) unit has busted an illegal international call centre operating from rented premises in Pitampura and allegedly targeting victims in the US through a tech-support fraud, with 11 people, including two women, arrested or apprehended.
According to police, the syndicate defrauded victims of approximately Rs 100 crore. During the operation, officers seized Rs 41 lakh in cash, 29 laptops, 25 mobile phones, eight routers and a car.
The action followed intelligence gathered by IFSO teams regarding cybercrime networks operating in Delhi. On September 21, a team led by Inspector Data Ram, under the supervision of ACP Prem Chandra Khanduri and overall guidance of DCP, IFSO, Gaurav Tyagi, received information about the illegal call centre in Pitampura.
Police subsequently raided House No. 249 in Shivaji Market, Pitampura Village. During searches of the third and fourth floors of the rented premises, 11 people were found allegedly operating a high-tech call centre and posing as technical support personnel to cheat victims in the US.
A case, FIR No. 224/2026, was registered on September 22 at the Special Cell police station under Sections 318(4), 319(2), 61(2) and 3(5) of the Bharatiya Nyaya Sanhita (BNS), along with Sections 66C and 66D of the Information Technology Act. The investigation was subsequently taken up.
According to investigators, the alleged syndicate remotely installed malware on victims’ computers, triggering pop-ups directing them to toll-free numbers for technical assistance. Calls to the numbers were routed to the Pitampura centre through Micro-SIP, a soft-phone application.
The agents allegedly followed pre-defined scripts and falsely told victims that their computers had been infected or compromised. Victims were then persuaded to install UltraViewer, allowing the fraudsters to gain remote access to their computers.
They were subsequently told that their bank accounts were also at risk because of the alleged malware infection. Victims were then transferred to another person posing as a bank official.
The fake banker allegedly contacted victims using US-based numbers through Google Voice and persuaded them to purchase gift cards, including iTunes, Sephora, Target and Google Pay cards. In some cases, victims were allegedly induced to transfer cryptocurrency, including Bitcoin, to resolve the purported technical or banking problems.
Police said gift-card details were subsequently shared through WhatsApp groups with key members of the syndicate and allegedly redeemed or encashed elsewhere.
The accused also allegedly used forged communications purportedly issued by the FBI and other US federal agencies to intimidate victims and lend credibility to the scam. Police said the fraudsters used fake names including Williams, Rayan, Sofi, Genny and Alex while communicating with victims.
The arrested or apprehended accused have been identified as Kawal Preet Singh alias Sunny Singh, 43, of Shiv Nagar, Janakpuri; Prashant Nanda, 29, of Hari Nagar Ashram; Akshat Singh alias Shivam, 25, of Kanpur, Uttar Pradesh; Chitra Narah, 27, of Pitampura Village; Rohan Jairath, 31, of Arya Samaj Road, Uttam Nagar; Gaurav Saklani, 24, of Canal Road, Dehradun; Sachin Ghildiyal alias Sachin Sharma, 26, of Pradhan Enclave, Burari; Irshad Rahman, 22, of Goal Para, Assam; Navneet alias Naveen, 28, of Pitampura Village, Shivaji Market; Nigthoujam, 25, of Assam; and Phebo Wangshu, 27, of Arunachal Pradesh.
Further investigation is underway.
FOLLOW NOW
