New Delhi, September 24, 2026 (Yes Punjab News)
The Delhi Police have busted an alleged cyber fraud racket involving impersonation of Axis Bank customer-care officials and arrested four people in connection with the cheating of a credit-card holder of ₹1.19 lakh, officials said on Thursday.
According to police, the accused allegedly contacted the victim on the pretext of cancelling a fictitious annual maintenance charge (AMC) plan and arranging a new credit card. They allegedly used virtual phone numbers, fabricated service-request details and the CheQ payment application to gain the victim’s confidence and facilitate the transactions.
Police said ₹1,19,837 was siphoned off through multiple UPI transactions, while eight mobile phones were recovered during the investigation. Technical analysis of one of the seized devices reportedly linked it to 32 other complaints.
The case was reported after complainant Yash Sharma received a call on July 16 from a person claiming to be an Axis Bank credit-card official. The caller told him that an AMC charge of ₹2,499 was due and, after Sharma sought its cancellation, said he would receive a call from customer care.
A second caller allegedly posing as an Axis Bank representative then induced Sharma to download the CheQ application, claiming it was necessary to cancel the AMC plan and issue a replacement card. He was allegedly instructed to make three UPI payments of ₹2,538.81, ₹58,647.68 and ₹58,647.68, totalling ₹1,19,834.17.
The fraudsters allegedly gave him a fake service-request number and assured him that the new card would be activated within four hours and delivered within two days.
When the card did not arrive, Sharma contacted genuine Axis Bank customer care on July 17 and was informed that no such request existed. He blocked his card and reported the incident through the Cyber Crime Portal. An e-FIR was subsequently registered at Cyber North police station under relevant provisions of the Bharatiya Nyaya Sanhita.
A dedicated team under the supervision of DCP North District Niharika Bhatt conducted technical and financial analysis of call-detail records, mobile numbers, Google account data, UPI transactions and beneficiary bank accounts.
The investigation led police to a Kotak Mahindra Bank account linked to Prince Kumar. Police said the account recorded suspicious transactions exceeding ₹12 lakh over a period of five to seven days.
Prince Kumar, 20, was arrested from Aligarh on September 15. During interrogation, police traced Vishal Tomar, 21, and Vishal Raghav, 27, both from Aligarh. Sanjay Verma, 40, a resident of Uttam Nagar, was subsequently arrested.
Police said Verma had previously worked at a call centre in Noida, where he allegedly learnt the modus operandi of impersonating bank officials. Investigators suspect the accused used the Indy Number application to generate virtual numbers resembling bank customer-care numbers and CheQ to route the allegedly fraudulent funds.
According to police, the network operated through different roles, including arranging bank accounts, procuring SIM cards and withdrawing money through ATMs in return for commissions.
Police are searching for two other alleged associates, identified as Bobby and Avtar. Further investigation is underway to trace the complete financial trail, identify additional victims and establish the roles of other members of the alleged network.
FOLLOW NOW
