New Delhi, November 9, 2026 (Yes Punjab News)
The Delhi government led by Chief Minister Rekha Gupta has notified the Delhi (Right of Citizens to Time-Bound and Easy Delivery of Services) Act, 2026, aimed at ensuring timely delivery of government services and fixing accountability for unnecessary delays.
The new law will replace the existing time-bound service delivery legislation of 2011 with a system focused on transparency, accountability and easier access to public services, an official statement said on Monday.
Under the Act, an official responsible for an unjustified delay in delivering a service may face a penalty of Rs 250 per day, subject to a maximum of Rs 5,000. An officer may also be fined between Rs 250 and Rs 5,000 for rejecting an application without sufficient grounds.
Officials will be given an adequate opportunity to present their case before any penalty is imposed.
The government will notify the services covered under the Act and specify the maximum time allowed for delivering each service. A designated officer will be made responsible for every service, with the law covering Delhi government departments, local bodies and notified institutions.
The legislation also provides for online applications and digital monitoring. Each application will receive a unique number, enabling citizens to track its status online and identify the officer responsible for processing it.
Chief Minister Rekha Gupta said the initiative was inspired by Prime Minister Narendra Modi’s vision of ‘Nagrik Devo Bhava’ and the principle of ‘Minimum Government, Maximum Governance’. She said the government aimed to make Delhi’s administration citizen-centric, responsive and accountable, ensuring eligible residents receive services within prescribed timelines.
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