New Delhi, August 3, 2026 (Yes Punjab News)
The Telecom Regulatory Authority of India (TRAI) on Monday launched a revamped version of its MyCall mobile application, introducing new features to help consumers provide real-time feedback on mobile voice service quality.
The upgraded app enables users to rate their call experience instantly on a one-to-five-star scale, report call drops and other network-related issues, and share feedback through automatic prompts after completing calls.
The Ministry of Communications said the application has been redesigned to allow telecom users to directly assess and report their voice-calling experience while also helping evaluate the overall quality of service from a consumer perspective.
TRAI Chairman Anil Kumar Lahoti said consumer feedback collected through the platform would help telecom operators identify network issues and improve service quality.
He said the updated app allows users to access their feedback history and conduct coverage tests, providing valuable insights into network gaps and helping telecom companies take targeted corrective measures.
“Every telecom consumer experiences network quality first-hand. The revamped TRAI MyCall app is expected to strengthen consumer participation by enabling subscribers to provide immediate feedback on their call experience,” Lahoti said.
He added that consumer inputs would assist telecom service providers in improving network performance, enhancing customer satisfaction and creating a better mobile communication experience.
The latest version is the first major upgrade of the MyCall app since its launch in 2018. The updated application will initially be available for Android users.
A key addition in the new version is the facility to share consumer feedback directly with telecom service providers, a feature that was not available in the earlier version.
TRAI said the initiative reflects its focus on a transparent, consumer-centric and data-driven approach towards improving telecom service standards.
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