Wednesday, December 1, 2021

ਵਾਹਿਗੁਰੂ

spot_img
yes punjab punjabi redirection

Lokan Da Channi

Channi 8

Bijli Bill

36000

Sada CM

Hunarmand

Mera Ghar

Kisan Karza

Markfed Sept to Nov

Innokids Green

Zomato gets roasted after customer care insists on Hindi

- Advertisement -

Chennai, Oct 19, 2021- DMK MP Kanimozhi and others on Tuesday roasted food delivery company Zomato after one of its customer care agents told a complainant that Hindi is the “national language” and everybody should know a bit of it.

“The customer care of some companies operate only in select languages. It should be made mandatory for companies to serve their customers in their local language. A customer doesn’t necessarily need to know Hindi or English. Hindi_Theriyathu_Poda,” Kanimozhi tweeted without naming the listed company Zomato.

The controversy began after one Vikash with twitter handle @Vikash67456607 tweeted on Monday: “Ordered food in zomato and an item was missed. Customer care says amount can’t be refunded as I didn’t know Hindi. Also takes lesson that being an Indian I should know Hindi. Tagged me a liar as he didn’t know Tamil. @zomato not the way you talk to a customer. @zomatocare.”

Posting the screen shots of his conversation with the Zomato’s customer care agent, Vikash had also tagged Kanimozhi and others.

The Zomato’s customer care agent, who had conversed with Vikash in a polite manner, said there was a language barrier and said, “For your kind information Hindi is our national language. So it is very common that everybody should know Hindi little bit.”

Several others too roasted Zomato and said they have uninstalled the app while some also took potshots at DMK pointing out that many of its leaders run schools that teach Hindi.

Be that as it may, Zomato on its part apologising to Vikash, said it had fired that agent and added that it is building a Tamil app and in the process of setting up a Tamil call/support centre in Coimbatore in Tamil Nadu.

“We understand food and language are core to any local culture and we take both of them seriously,” Zomato tweeted in reply to Vikash. (Agency)

Subscribe to YesPunjab Telegram Channel & receive important news updates

- Advertisement -

Yes Punjab - TOP STORIES

Punjab News

Sikh News

Transfers, Postings, Promotions

- Advertisement -spot_img

Stay Connected

20,369FansLike
113,030FollowersFollow

ENTERTAINMENT

National

GLOBAL

OPINION

China Flag

Globally active China – by Asad Mirza

The aggressive and planned manner in which Chinese companies have forayed globally, poses a risk not just to the economic interests but also the...
Taliban Fighters

The ‘Good’, the ‘Bad’ and the ‘Deobandi’ Taliban – by Asad Mirza

While an effort to classify the Taliban into good and bad is rather easy, the underlying reasons to classify them as Deobandi becomes a...
Interest Rates

When you (and everyone else) expect interest rates to rise – by Suyash Choudhary

The last few weeks have been notable from a global rates environment standpoint, particularly in developed markets. Markets across many such geographies have brought...

SPORTS

Health & Fitness

Device alerts risk of heart attack

This device alerts risk of heart attack due to over exercising

New Delhi, Nov 28, 2021- There have been reports of sudden death of some film actors and other big personalities. Despite being healthy and young, these deaths happened due to cardiac arrest. Experts say a big reason for this is excessive exercise. IIT scholars have now come up with an innovative device that will raise an alarm about the risk...

Gadgets & Tech