Wednesday, December 1, 2021

ਵਾਹਿਗੁਰੂ

spot_img
yes punjab punjabi redirection

Lokan Da Channi

Channi 8

Bijli Bill

36000

Sada CM

Hunarmand

Mera Ghar

Kisan Karza

Markfed Sept to Nov

Innokids Green

Zomato clarifies after customer told ‘Hindi is national language’

- Advertisement -

New Delhi, Oct 19, 2021- As online food delivery major Zomato faced flak over the national language issue, the company on Tuesday issued a clarification after a Tamil Nadu customer was told that ‘Hindi is the national language’.

A Zomato user named Vikash on Monday tweeted with screenshots that his order was missing an item and he was unable to get a refund due to a linguistic problem. Post that, the micro-blogging site was flooded with people criticising the company for forcing the language on customers.

“An ignorant mistake by someone in a support centre of a food delivery company became a national issue. The level of tolerance and chill in our country needs to be way higher than it is nowadays. Who’s to be blamed here?” CEO Deepinder Goyal wrote.

The customer service representative with whom the user communicated told him that she is attempting to obtain a refund but that there is a “language barrier.”

In response, Vikash stated that since Zomato is available in Tamil Nadu, they should have engaged people who are fluent in the language.

The CEO mentioned that we should all tolerate each other’s imperfections. And appreciate each other’s language and regional sentiments.

Goyal also said that the company’s call centre agents are young people, who are at the start of their learning curves and careers. They are not experts on languages and regional sentiments.

He emphasised that Zomato loves Tamil Nadu just as much as they love the rest of the country.

“Tamil Nadu — we love you. Just as much as we love the rest of the country. Not more, not less. We are all the same, as much as we are different,” he said.

Goyal added that the company did not sack the customer service agent.

“We are reinstating the agent — this alone is not something she should have been fired for. This is easily something she can learn and do better about going forward,” Goyal wrote.

Subscribe to YesPunjab Telegram Channel & receive important news updates

- Advertisement -

Yes Punjab - TOP STORIES

Punjab News

Sikh News

Transfers, Postings, Promotions

- Advertisement -spot_img

Stay Connected

20,369FansLike
113,030FollowersFollow

ENTERTAINMENT

National

GLOBAL

OPINION

China Flag

Globally active China – by Asad Mirza

The aggressive and planned manner in which Chinese companies have forayed globally, poses a risk not just to the economic interests but also the...
Taliban Fighters

The ‘Good’, the ‘Bad’ and the ‘Deobandi’ Taliban – by Asad Mirza

While an effort to classify the Taliban into good and bad is rather easy, the underlying reasons to classify them as Deobandi becomes a...
Interest Rates

When you (and everyone else) expect interest rates to rise – by Suyash Choudhary

The last few weeks have been notable from a global rates environment standpoint, particularly in developed markets. Markets across many such geographies have brought...

SPORTS

Health & Fitness

Device alerts risk of heart attack

This device alerts risk of heart attack due to over exercising

New Delhi, Nov 28, 2021- There have been reports of sudden death of some film actors and other big personalities. Despite being healthy and young, these deaths happened due to cardiac arrest. Experts say a big reason for this is excessive exercise. IIT scholars have now come up with an innovative device that will raise an alarm about the risk...

Gadgets & Tech