Chandigarh, June 24, 2019 (Yes Punjab News)
“The Punjab Government is providing facilities to the eligible beneficiaries as per the National Food Security Act, 2013. In case any beneficiary encounters any difficulty in getting the benefits of the scheme they can register their complaint on the commission’s website psfc.punjab.gov.in.”
Disclosing this in a press communiqué, the Chairman, Punjab Food Commission Mr. D.P. Reddy it was generally seen that the beneficiaries had to face problems in availing the facilities under the National Food Security Act, 2013 and the redressal of the same through correspondence with the commission consumed a huge amount of time.
It is to address this issue that the website of the commission has been operationalized which would serve the dual purpose of Information, Education and Communication dissemination to all the stakeholders besides the registering of complaints.With the launch of this website any complaint coming to the Commission would be referred to the District Grievances Redressal Officers of the concerned District and the appeals would be dealt with at the level of the Commission.
He further sad that the complainant can get his complaint settled internally or externally as per the provisions of the Act Through the built-in MIS, the Commission would be able to see the status of any complaint. All the three Departments, i.e. Food, Civil Supplies & Consumer Affairs, Social Security, Women& Child Development and School Education have designated Nodal Officers to resolve the grievances of their respective Departments. Each Department has designated Master Trainers, who, in turn would impart training to the officials of their respective Departments.
In case the complainant is not satisfied with the order of the District Grievances Redressal Officer, he can file an on-line appeal, before the Commission. For further details public can log on to psfc.punjab.gov.in