New Delhi, August 9, 2026 (Yes Punjab News)
The National Human Rights Commission (NHRC) has issued a notice to the Delhi government over allegations that app-based cab and auto-rickshaw services are charging commuters arbitrary and excessive fares, allegedly above the rates notified by the Transport Department.
The Commission has directed the Delhi government to examine the allegations and submit a factual report within two weeks. It has specifically sought details on whether app-based cab and auto aggregators are complying with the government-prescribed fare structure and whether passengers are being subjected to unjustified charges.
NHRC member Priyank Kanoongo said the Commission received a complaint alleging that app-based cab and auto services were charging fares higher than the prescribed rates.
He said Transport Departments fix fares for taxis and auto-rickshaws on a per-kilometre basis and argued that app-based operators cannot charge more merely because they provide services through digital platforms.
“If any app-based service is charging more than the prescribed rate, then it is definitely against the rights of citizens. When the government has fixed certain rates, just by being an app-based service they cannot charge more,” Kanoongo told IANS.
The NHRC member also said the Commission was sending a notice to the Union Ministry of Consumer Affairs, seeking attention to the issue and stressing that app-based services should adhere to fare rates fixed by the competent authorities in the respective states or regions.
“More than the prescribed rate is injustice to citizens,” he said, adding that the Commission expected a positive response but would consider stringent measures if the allegations were not adequately addressed.
The development comes months after transport workers in Delhi staged a three-day strike in May. Truck, taxi and auto-rickshaw drivers had demanded fare revisions and relief from rising fuel and operating costs.
Drivers involved in the protest said stagnant fares and rising diesel, petrol and CNG prices had made it difficult to sustain their livelihoods despite working for around 12 hours a day.
The strike was withdrawn on its third day following discussions with the Delhi government and assurances from the authorities.
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